Terms & Conditions

Terms & Conditions – Kookooli Guest House

Welcome to Kookooli Guest House. These Terms & Conditions govern all reservations, stays, and interactions with our property and website. By booking a stay or using our services, you agree to these terms.


1. Booking and Payment

  • Bookings can be made directly via our website, email, phone, or through third-party platforms (e.g., Airbnb, Booking.com).

  • A valid credit/debit card or deposit may be required to confirm your reservation.

  • All rates are listed in Euros (€) and include VAT and applicable taxes unless otherwise stated.

  • We reserve the right to pre-authorize or charge part of the amount as a deposit or security.


2. Check-In / Check-Out

  • Check-in time: from 11:00 

  • Check-out time: by 11:00 

  • Early check-in or late check-out may be possible upon request and subject to availability. Additional fees may apply.


3. Cancellation Policy

  • Free cancellation up to 5 days before arrival.

  • Cancellations made after this period, or no-shows, may be charged  full amount.

  • Cancellation terms may vary depending on booking method (direct or third-party platform). Please refer to the terms provided during booking.


4. House Rules

  • Smoking is not permitted inside the rooms.

  • Pets are allowed. If you have pets, please notify us in advance.

  • Guests are expected to respect the peaceful atmosphere of the property and other visitors.

  • Any damage to property may result in additional charges.


5. Liability Disclaimer

  • While we take all reasonable care to provide a safe and pleasant stay, Kookooli Guest House is not liable for:

    • Loss, theft, or damage of personal belongings

    • Injuries or accidents occurring during your stay unless caused by proven negligence

    • Interruptions caused by events outside our control (e.g., extreme weather, natural disasters)


6. Guest Responsibility

Guests are responsible for:

  • Ensuring the accuracy of the information provided during booking

  • Complying with Greek law during their stay

  • Using the facilities and rooms with care

  • Informing staff of any problems, damages, or special needs in a timely manner


7. Data Protection

Your personal data is processed according to our Privacy Policy, in line with the General Data Protection Regulation (EU) 2016/679 (GDPR) and Greek Law 4624/2019. We only use your data to manage bookings, comply with legal obligations, and improve guest experience.


8. Applicable Law & Jurisdiction

These terms are governed by Greek law. Any disputes shall be subject to the exclusive jurisdiction of the courts of Volos, Greece.


9. Contact Information

Kookooli Guest House

Kassaveti St. Zagora – Mt. Pelion

Email: info@kookooli.gr
Phone: +30 693 6904 370
Data Controller: kookooli.gr


10. Acceptance of Terms

By making a reservation or using our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.

 

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